General Terms of Sale — Ojop Sweden AB

Last updated: 19 September 2025

Company details

1. General

These General Terms of Sale (“Terms”) apply to all sales of goods (“Goods”) by Ojop Sweden AB (the “Company”, “Seller”, “we”, “us”, “our”) to any corporation, partnership, sole proprietorship or other legal entity purchasing Goods for commercial, business or resale purposes (the “Customer”, “Buyer”, “you”, “your”). These Terms apply exclusively to business-to-business (B2B) transactions.

  1. These Terms govern all agreements for the sale of Goods by the Company to the Customer and supersede any other terms or conditions, unless expressly agreed in writing by an authorised representative of the Company.
  2. No conduct by the Company shall be deemed to constitute acceptance of any terms put forward by the Customer.
  3. No variation to these Terms shall be binding unless agreed in writing by an authorised representative of the Company. No employee has authority to vary these Terms orally.
  4. Any typographical or other errors in any quotations, confirmations, price lists, invoices or other documents issued by the Company may be corrected without liability.
  5. B2B Eligibility & Verification. The Goods are sold exclusively to Business Customers. The Company may request KYC information and may reject, suspend or cancel any order if eligibility or verification fails.

2. Orders & Contract Information

2.1. Order Placement

  • Online: via our webshop at www.ojopsweden.com
  • Email: for orders from 250 pcs/item or if assistance is needed — order@ojopsweden.se
  • Phone: +46 16 14 73 50 (within business hours)

2.2. Processing & Acknowledgement

Requests and orders received Mon–Thu 08:00–16:00 CET and Fri 08:00–14:00 CET will typically be responded to within 2 working hours for Goods in stock and no later than within 2 working days. System-generated or automatic email acknowledgements are for confirmation of receipt only and shall under no circumstances constitute acceptance of an order.

2.3. Contract Formation

A binding contract is formed only upon the Company’s written Order Confirmation issued by an authorised representative. If, in exceptional cases, no Order Confirmation is issued, a binding contract shall instead be deemed formed upon dispatch of the Goods, as evidenced by the Delivery Note. Automatic acknowledgements under Clause 2.2 are not acceptance and do not create any binding obligations.

2.4. Minimum Orders & Administrative Fees

  • MOQ: 25 pcs per item for standard items and as otherwise specified.
  • Admin fee: Orders below SEK 2,000 or EUR 200 may incur an administrative fee of SEK 495 or EUR 49.

2.5. Custom, Special Orders

For custom-made or special-order Goods (including non-stock items or goods manufactured to Customer specifications), orders are non-cancellable and non-returnable once confirmed, unless otherwise agreed in writing.

2.6. Call-Off Orders

  • Subject to specific written agreement.
  • Total quantity to be called off within 12 months from order confirmation unless otherwise agreed.
  • The Company may invoice and deliver any remaining balance or charge reasonable storage fees if Goods are not called off within the agreed period. Prices are fixed for the agreed period; extensions may be subject to price revision.

3. Product Information & Availability

  1. We strive for accuracy in descriptions, images, prices and details, but do not guarantee they are always fully up-to-date.
  2. Intended Use & Suitability. The Customer must review specifications and ensure suitability and compliance with applicable laws for the intended use before ordering.

4. Prices

  1. Prices are those listed on our website or in a valid quotation. Quotes are valid for 30 days unless stated otherwise.
  2. Prices may be shown in EUR, SEK, USD; the transaction currency will be confirmed at checkout, on order confirmation and on the invoice.
  3. VAT & Taxes. Prices are shown excluding VAT. Applicable VAT, duties and charges will be added.
  4. Delivery Terms. Unless otherwise agreed in writing, prices are EXW (Incoterms 2020).
  5. Prices confirmed in an Order Confirmation are binding. However, the Company may adjust prices to reflect documented increases in raw material costs, labour costs, currency fluctuations or other manufacturing costs occurring before delivery. The Company shall notify the Customer without undue delay of any such adjustment. If the adjustment results in a total price increase exceeding five percent (5%) of the order value, the Customer may cancel the affected Goods within two (2) business days after notice.
  6. If the Customer requests alterations to design, specifications or quantities, the Company may adjust the price accordingly.
  7. Packaging. Packaging materials are charged separately; non-standard packaging may incur extra charges.

5. Terms of Payment

5.1. Methods

  • Bank transfer in SEK, EUR, USD as specified on the invoice.
  • Online orders: credit/debit card (via Stripe) or bank transfer. Customers should await the invoice and not pay based solely on the Order Confirmation.

5.2. Payment Terms

Standard payment terms are thirty (30) days net from invoice date, subject to credit approval. The Company may require advance payment for new Customers or where creditworthiness is insufficient. As a general rule, new Customers are expected to prepay their first three (3) orders within a twelve (12) month period, after which credit terms may be offered.

5.3. Credit Facilities

The Company may withdraw or amend credit facilities at its discretion. Such withdrawal shall not affect already confirmed orders unless there is a material deterioration in the Customer’s financial situation or a significant increase in the risk of non-payment.

5.4. Late Payment

  1. Default interest at the Swedish Central Bank (Riksbank) reference rate plus eight percent (8%) from the due date until full payment is received;
  2. Reasonable reminder and collection costs to the extent permitted by law;
  3. Suspend further deliveries and/or revoke credit terms;
  4. Cancel open orders (including call-off orders) if the delay exceeds thirty (30) days and the Customer has not remedied the default within seven (7) days of written notice;
  5. After two or more payment delays exceeding twenty-one (21) days within a twelve (12) month period, require advance payment for all subsequent orders for at least twelve (12) months.

5.5. Costs of Collection

All reasonable costs, including legal fees, incurred in collecting overdue amounts shall be payable by the Customer to the extent permitted by applicable law.

6. Delivery

  1. Delivery Term & Carriers. Unless otherwise agreed in writing, delivery is EXW (Incoterms 2020). The Company may assist with arranging transport through partners at the Customer’s cost.
  2. Delivery Times. Delivery times are estimates. The Company shall use reasonable efforts to deliver within the stated timeframes, but shall not be liable for minor deviations.
  3. Shipping Costs. Calculated based on address, weight and dimensions and confirmed at checkout or on the invoice.
  4. Territorial Notes. Products are delivered worldwide, excluding Russia and Kazakhstan. Some territories are served via local distributors.
  5. Customs, Duties & Taxes. For EXW shipments and deliveries outside the EU, the Customer is responsible for local import costs.
  6. Risk. Risk of loss or damage passes in accordance with the agreed Incoterms 2020.
  7. The Customer is responsible for providing accurate delivery and contact details and for promptly responding to carrier queries. The Company is not liable for delays or failed delivery caused by incorrect or incomplete information provided by the Customer or by the carrier; however, the Company will use reasonable efforts to assist the Customer in tracing or re-arranging delivery.
  8. If the Customer fails to take delivery within two (2) weeks after order is ready for dispatch (or collect under EXW), the Company may store Goods at the Customer’s expense or resell the Goods.
  9. If the Company is unable to deliver confirmed Goods due to unforeseen production disruptions, it may cancel the affected items and refund any amounts already paid. The Company shall notify the Customer without undue delay and, where possible, propose alternative solutions such as substitute products, partial deliveries or rescheduled delivery. No other remedy shall apply.

7. Cancellation & Returns

  1. No order accepted by the Company may be cancelled by the Customer except with the Company’s written agreement and on terms indemnifying the Company against all losses and costs.
  2. Returns (non-defective): within 30 days of purchase date subject to prior written authorisation.
  3. Special/custom Goods are non-returnable unless defective.
  4. Returned Goods must be undamaged in original packaging and resalable. The Customer covers return shipping costs.
  5. A restocking fee of twenty percent (20%) of the net billing price applies to authorised returns that are not due to defects or Company error. This fee covers administrative handling, inspection and re-stocking costs. The fee may be adjusted if returned Goods require re-packaging or special processing, notified in advance.

8. Retention of Title

  1. Title to the Goods shall remain with the Company until full payment has been received. Risk of loss passes in accordance with the agreed Incoterms.
  2. Until payment in full, the Customer may resell the Goods only in the ordinary course of business and on market terms. Such resale shall not release the Customer from its payment obligations. Any claims arising from the resale are, to the extent of the unpaid amount and where permitted by law, deemed assigned to the Company.
  3. If the Customer fails to pay when due, or becomes insolvent, the Company may repossess the Goods or claim assigned receivables, to the maximum extent permitted by applicable law.
  4. Until full payment, the Customer shall keep the Goods insured at full replacement value, note the Company’s interest, and provide evidence of such insurance upon request.

9. Warranty & Liability

  1. Limited Warranty. The Company warrants that the Goods will conform to their specification at delivery and be free from defects in material and workmanship for twelve (12) months from dispatch.
  2. Conditions & Exclusions. No coverage where the defect arises from customer specifications, misuse, abnormal conditions, non-compliance with instructions, improper installation/repair, or non-payment; parts not manufactured by the Company are covered by the original manufacturer’s warranty if assignable.
  3. Remedy. For a valid claim, the Company will repair or replace the defective Goods (or part) or refund the price (or a proportionate part).
  4. Claims Process. Visible non-conformities must be notified within seven (7) days of delivery; hidden defects within a reasonable time after discovery and within the warranty period. Contact order@ojopsweden.se to obtain a return case number.
  5. Disclaimer; Limitation of Liability. No liability for indirect or consequential losses; liability limited to the Customer; total aggregate liability capped at the purchase price of the specific Goods (or, at the Company’s option, replacement cost); nothing excludes liability that cannot be excluded by law.

10. Intellectual Property

All intellectual property in the Goods remains the Company’s property; a limited marketing materials licence may be granted subject to brand guidelines.

11. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control (including natural disasters, war, strikes, pandemics, government actions, transport failures, shortages, or equipment breakdown). If such events continue beyond three (3) months, either party may terminate the affected contract by written notice; amounts prepaid for undelivered and unmanufactured Goods are refunded pro rata. The affected party will notify the other without undue delay and use reasonable efforts to mitigate; inventory may be allocated fairly.

12. Trade Compliance (Export Controls & Sanctions)

The Customer shall comply with applicable export control, sanctions and anti-boycott laws; the Company may suspend or cancel deliveries if a breach is suspected.

13. Anti-Bribery & Anti-Corruption

Each party shall comply with applicable anti-bribery and anti-corruption laws and maintain adequate procedures to prevent bribery.

14. Insolvency of Customer

If the Customer becomes insolvent, the Company may cancel the contract, suspend deliveries and demand immediate payment for Goods delivered.

15. Data Privacy

The Company processes personal data of business contacts in accordance with its Privacy Policy and GDPR, acting as a controller for such data.

16. Notices

Notices shall be in writing to the addresses specified herein or as otherwise notified. Email to designated addresses is considered “in writing.”

17. Severability

If any provision is invalid or unenforceable, the remaining provisions remain in effect.

18. Governing Law & Jurisdiction

Swedish law governs. Disputes: first good-faith negotiations for 30 days; thereafter, Swedish courts with Eskilstuna District Court as first instance. CISG does not apply.

19. Assignment & Subcontracting

The Customer shall not assign or transfer without the Company’s prior written consent. The Company may subcontract but remains responsible for performance.

20. Language & Precedence

Published in English. If translated, the English version prevails unless a Swedish version is explicitly stated to prevail.

21. Entire Agreement

These Terms and referenced documents (including order confirmations) constitute the entire agreement and supersede all prior agreements or understandings.

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