How to order?
- Online. Provides fast and hassle free experience ordering goods online trough our website. Study products prices and features, choose the products you need and place an order.
- By email. If you intend to purchase 100 pcs. per item and more or need an assistance choosing right products, please send an inquiry or order to: firstname.lastname@example.org
- By phone. Contact our professional and friendly sales department team by phone: +46 16 14 73 50
Normally requests or orders received Monday to Thursday from 8 am to 4 pm and on Friday from 8 am to 2 pm will be answered within 12 working hours.
When will I receive purchased products?
Most orders are delivered to customers in Sweden within 1 to 3 days after order confirmed and payment received. Deliveries to global addresses usually takes 2 to 5 days after order confirmed and payment received. For items not in stock deliveries might take up to 20 days.
Can you deliver products to my Country?
Ojop Sweden deliver products worldwide to more than 50 Countries. Currently we are unable to deliver products to Russia, Kazakhstan, France, Australia, New Zealand.
How can I pay for my order?
Customers can pay by Bank transfer, PayPal or using Debit or Credit Cards – secure service provided by Stripe.
What are payment terms?
Non-business customers orders are dispatched after payment received only.
Business customers and frequent purchasers benefit from better payment conditions.
Can you arrange delivery?
We are happy to arrange a delivery for your order. Our preffered partner is DHL Express, but we also have a partnership with worldwide freight forwarding companies such as TNT, Dachser, DB Schenker, DSV. Different forwarders are used for large orders to ensure efficient and low cost freight service whether you need fast or cheapest delivery method.
Who will pay custom fees?
Customer is responsible to pay local taxes and custom fees if applicable. Usually DAP conditions (Incoterms 2010) are used for orders deliveries to worldwide destinations.
Can I arrange my forwarder to pick-up purchased products?
We offer Local Pick-up service – a possibility for our customers to use their own forwarders. At order check-out please select Local Pick-up service and arrange collection from our warehouse once order ready for dispatch status is confirmed. Alternatively customers can provide forwarders name and account number in Remarks field while placing an order so we can arrange collection with customer‘s preffered courier.
What is lowest quantity I can purchase?
If you are a business customer there are minimum order quantities set. More information you can find in our Minimum order quantities section.
Non-business customers can purchase as low as 1 product. However, for orders with lover value than 500 SEK (50 EUR) administrative fee of 150 SEK (15 EUR) will be charged.
Can I return items if I ordered by mistake or no longer need them?
Yes, customers are free to return products within 30 days after purchase date which is printed on the invoice with no questions asked. Customers have to arrange and cover return delivery expenses. In case the return reason is any other than returning defective items, restocking fee of 20 % will be applied. Customers can request a return by sending an email to email@example.com. Once you receive return case number, please send products to:
Ojop Sweden AB
Pressargatan 11, 63229 Eskilstuna
Att. Returns department
Received defective item, how can I return it?
Customers can request a return by sending an email to firstname.lastname@example.org. Once customer has requested return, he will receive a return case number. If products appear to be defective we will arrange collection after return case is investigated. Customer will not need to pay any fees.
Can I get a quantity discount?
Prices for non-business customers depends on purchase quantity. To unlock lowest possible price for most of our products customers have to purchase 1000 pcs. or more. If you intend to purchase 1000 pieces per product or more (restrictions apply) please contact us and we will work out to offer special price.
Do you accept orders schedule with future delivery dates?
We will happily arrange order deliveries for a dates in the future. Maximum period is 24 months with a frequency up to 1 delivery per month. Orders does not need to be similar in quantities. We also secure the initial product price during the whole Call-Off order validity period.
Do you offer consolidated deliveries?
Multiple orders placed during the same month can be dispatched at once. It is a great way to optimize delivery costs and reduce pressure to your order handling and administration departments.
What is Warranty conditions for your items?
We are proud to offer a Lifetime Warranty for the whole range of our extremely durable Drop Forged latches. There is no time limit set to make a claim and get product repaired or replaced free of charge.
All other products are eligible to 24 months standard warranty, which covers defects in materials and workmanship.
Where are your products produced?
All products except DME toggle latches are produced in our factory in Eskilstuna, Sweden. We are proud having a possibility to produce and offer high quality Swedish products.