Order confirmation to customers purchase order is usually send within 1 working day* indicating expected dispatch date. If you have not received order confirmation within 2 working days please contact us to check if purchase order was received.
Customers are considered to have accepted the prices and terms of order confirmation if no objections against it were raised within 5 working days after receipt of the order confirmation. No complaints regarding products or delivery prices and/or other sale conditions will be accepted after this period.
Most standard products are dispatched**:
|Product Quantities per Item||Processing time (working days)|
|≤ 200 pcs.||2|
|≤ 500 pcs.||4|
|≤ 1000 pcs.||5|
|≤ 5000 pcs.||10|
For special products or items for which components are out of stock orders processing might take additionally 2 to 15 working days.**
Future orders delivery
We arrange order deliveries for a specific dates in the future during 12 months period with a frequency up to 1 delivery per month. More information regarding Call-Off order you can find here.
Multiple orders placed during the same month can be dispatched at once. It is a great way to optimize delivery costs and reduce pressure to your order handling and administration departments.
Orders leave our warehouse
- Monday to Thursday from 8:00 to 16:00 and on Friday from 8:00 to 13:30. Lunch break 12:00 to 12:30.
- All orders are dispatched from our factory in Sweden: Ojop Sweden AB, Pressargatan 11, 63229 Eskilstuna.
Deliveries within Sweden
- Orders are usually delivered within 1 day to most destinations in Sweden after order confirmed and payment received.
- Orders are usually delivered within 1 to 2 days with express delivery after order confirmed and payment received.
- It takes 2 to 4 days when economy delivery option is chosen.
- Large orders (e.g. euro pallets) reach customers within 4 to 5 days.
* Guaranteed for orders sent Monday to Thursday from 8 am to 4 pm and Friday from 8 am to 2 pm.
** For non-business customers orders are produced (if not in stock) and dispatched only after payment received.